Short answers to the questions teams ask most often. Each answer links to the article with the details.
Google and publishing
How long does it take for my changes to appear on Google?
Changes to locations, review replies, posts and photos are sent to Google about 5 minutes after you save them. The delay gives you a chance to correct a mistake before it goes out. After that, Google may need some more time to review and show the change — posts, for example, show In review by Google until they go live.
Can I undo a change I just made?
Yes, within those first minutes: edit or delete the item again before it is sent. Once it is on Google, saving a new version replaces it there.
Why are my changes not reaching Google?
Most often the Google account of the location is disconnected. You see a warning banner at the top of the cabinet and statuses such as Waiting for Google reconnect. Your changes are kept and sent automatically after you reconnect Google. If the account is managed by your agency, contact them.
Why does Analytics not show the last few days?
Google provides performance metrics once a day with a delay of a few days. The note at the top of Analytics shows the last date with data.
Access and settings
Why don't I see a menu item described in the help center?
Some features — for example posts, media, analytics, the store locator, review widgets, online booking, the API and the MCP server — are enabled per account. If an item is missing from your sidebar, ask your account manager to enable it. Your role and access scope can also hide data: see Users.
Why does a teammate see only some locations?
Managers and viewers see only the brands, location groups or locations in their access scope. An owner can change it with Edit access on the Users screen.
Why do lists show fewer items than expected?
Check the Filters button in the top bar. A filter by brand, location group, country or city applies to all screens until you reset it; the button shows how many filters are active.
How do I change the interface language?
Use the language switcher in the top bar.
AI
Why is there no AI button?
AI is set up for your account by your agency. If you don't see buttons like AI generate or Write with AI, or you see "AI is temporarily unavailable", contact your agency. See AI features.
Do AI answers in the help center use AI credits?
No. Ask AI in the help center is free and doesn't affect your AI credits.
Sign-in
I don't receive the sign-in code.
Check your spam folder and click Resend code. Only the newest code is valid. See Two-factor authentication.
How do I reset my password?
Click Forgot? next to the password field on the sign-in page and follow the emailed link. If you are signed in, change it on your Profile.
Getting help
Where can I find help?
Open the ? menu in the top bar and choose Help center. Screens also link to the article that describes them. In the help center you can search, or use Ask AI to get a short answer with links to the articles it is based on. If you still need help, contact your account manager.